Candy AI review: what it does, what it costs and where the limits are
Candy AI is a browser-based AI companion service for adults, run by EverAI Limited, in which subscribers chat by text without a message cap and spend tokens on images, voice and short video clips. As checked on 13 November 2026, Premium started at $3.99 a month on the 12-month plan, and the free account stopped at five messages. Its main documented limits are a 24-hour refund window, the absence of a native phone app and token costs that are not published.
Key points
- Premium includes unlimited text messages and 100 tokens a month; Premium Plus includes 330 tokens.
- Prices on the check date: $47.88 for 12 months, $26.97 for 3 months, or $9.99 for a first month that renews at $13.99.
- The free account covers 5 messages, 1 custom character and 1 image.
- A refund needs a request within 24 hours of payment and no more than 20 tokens used.
How this review was made
This review is based on Candy AI’s published help center, Terms of Service and plan page, as checked on 13 November 2026. It is not based on a paid test of the service. It gives no score, and each point rests on the pages listed under Sources.
What Candy AI is
Candy AI (the company also writes Candy.ai) is a website where adults hold text conversations with AI characters, sorted on the home page into Girls, Anime and Guys. The operator named on the plan page is EverAI Limited, company number C107181, of Santa Venera, Malta.
Candy AI says it is “trusted by 50 million people worldwide”; that is the company’s own marketing figure, and we cannot confirm it. The service is for people aged 18 and over and allows adult content within its Community Guidelines. The company side is covered on our page about whether Candy AI is safe and legitimate.
What the documentation says you can do
| Feature | What Candy AI documents | Uses tokens? |
|---|---|---|
| Text chat | Unlimited for subscribers. Characters never write first. | No |
| Custom characters | Create My AI and Character Studio set the look, name, background and greeting. | Listed as a token use |
| Images | Requested in chat or made in the image generator. | Yes |
| Voice | Voice messages can be played; voice calls are in beta. | Yes |
| Video | Clips are converted from generated images. Candy Studio makes clips of up to 30 seconds. | Yes, for image-to-video |
| Live Action | Interactive adult video scenes for selected characters. Premium only, currently on mobile only. | Some actions |
Some characters run in a “Realistic” mode and may send photos, voice notes or videos unprompted; toggles in the chat window turn that off. How tokens work is explained on our Candy AI tokens page.
What it costs
On the check date the plan page showed three Premium terms, in US dollars with local taxes possibly added: $47.88 for 12 months ($3.99 a month), $26.97 for 3 months ($8.99 a month), or $9.99 for a first month that renews at $13.99. All renew automatically until canceled. Premium Plus, with 330 monthly tokens, has no published price: it is shown at checkout. Our Candy AI pricing breakdown works out the totals over 3 and 12 months.
Prices can change at any time. Affiliate link to Candy AI.
See current plans on Candy AIStrengths
- Unlimited text chat on every paid plan. Chat uses no tokens and works at a zero balance.
- A low long-term price. $3.99 a month on the 12-month plan on the check date.
- Self-service canceling. An Unsubscribe button in Settings; access runs to the end of the paid period.
- You keep what you made. Chats, images, characters and tokens stay on the account after canceling.
- Controls over unrequested media. An Image Generation Toggle and Realistic-mode toggles are documented.
- A named operator and a public help center. Company details are published, with 79 help articles on the check date.
Limits
- The free allowance is five messages. Plus one custom character and one image.
- Refunds are narrow. Within 24 hours of payment, no more than 20 tokens used, card payments only.
- No native app. The only install route is a home-screen shortcut to the website.
- Image consistency is not guaranteed. Hair color or clothing may vary between images, and very complex prompts may fail.
- Video and voice are unfinished. No video generation from scratch; video sound and voice calls are in beta.
- Few officially supported languages. English and French, with German and Spanish also listed.
- Token costs are not published. You cannot tell in advance how far 100 tokens go.
- No pause, and a changing roster. A subscription can only be canceled; characters can be removed or reworked.
- No commercial use. Generated content is for personal, non-commercial use.
Who it suits and who it does not
On the documented facts, Candy AI fits an adult who mainly wants open-ended text conversation, is content to use a browser, and expects to stay long enough for a 3- or 12-month term to pay off.
It is a weaker fit if you want to test at length before paying, need an app from an app store, rely on a language other than English, French, German or Spanish, need a character to look identical in every image, or want to reuse generated content commercially. It is not for anyone under 18.
The documentation is clear on chat, price and how to leave, less clear on what tokens buy, and strict on refunds. A cautious order is to use the five free messages, read what the free plan includes, pick the shortest term that fits, and know how canceling and refunds work before you pay.
A free Candy AI account allows five messages before any payment. Affiliate link to Candy AI.
Open Candy AISources
Pages published by Candy AI and used for this article, each read on 13 November 2026.
- Candy AI help center
- Candy AI subscription plans
- Candy AI Terms of Service
- What can I do as a free user?
- What is Premium Plus?
- What can I do with tokens?
- Am I eligible for a refund?
- Does Candy.ai have an app for iPhone or Android?
- How can I get the best possible results when generating images?
- Can I generate AI Videos of the AI Characters?
- Why is there no sound on Candy.ai?
- Can the AI speak in other languages besides English?